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Coaching for Success

October 14, 2015
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We help clients increase flexibility and reduce training time while still providing their employees with excellent training and development resources. Hicks-Carter-Hicks now offers on-demand eLearning! Take advantage of the courses we offer via our eLearning series to maximize the potential of your staff, extend resources to your management team, develop all employees, and facilitate a healthy, productive, and positive working environment.


Leadership Series

Essential Skills of Leadership

Course Description

 

Essential Skills of Leadership is one of two foundation courses in the Vital Learning Corporation Supervision Series, which help to develop skills that are basic to all the other courses in the series. Learners acquire these skills through a variety of exercises and skill building techniques. The audience for this course consists of team leaders, supervisors, and first-line managers.

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Essential Skills of Communicating

Course Description

 

Essential Skills of Communicating is one of two foundation courses in the Vital Learning Corporation Supervision Series, which help to develop skills that are basic to all the other courses in the series. Learners acquire these skills through a variety of exercises and skill building techniques. The audience for this course consists of team leaders, supervisors, and first-line managers.

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Coaching Job Skills

Course Description

 

Coaching Job Skills is one of the courses included in Vital Learning Corporation's Supervision Series. It focuses on interpersonal skills, emphasizing communication and improvement of management skills by using behavior modeling. For maximum benefit, it is recommended that learners first experience the two foundation modules, Essential Skills of Leadership and Essential Skills of Communicating, prior to taking this course. The audiences for this course are team leaders, supervisors, and first-line managers.

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Improving Work Habits

Course Description

 

Improving Work Habits is one of the courses included in Vital Learning Corporation's Supervision Series. It focuses on interpersonal skills, emphasizing communication and improvement of management skills by using behavior modeling. For maximum benefit, it is recommended that learners first experience the two foundation modules, Essential Skills of Leadership and Essential Skills of Communicating, prior to taking this course. The audiences for this course are team leaders, supervisors, and first-line managers.

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Delegating

Course Description

 

Delegating is one of the courses included in Vital Learning Corporation's Supervision Series. It focuses on interpersonal skills emphasizing communication and improvement of management skills by using behavior modeling. For maximum benefit, it is recommended that learners first experience the two foundation modules, Essential Skills of Leadership and Essential Skills of Communicating, prior to taking this course. The audiences for this course are team leaders, supervisors, and first-line managers.

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Managing Complaints

Course Description

 

Managing Complaints is one of the courses included in Vital Learning Corporation's Supervision Series. It focuses on interpersonal skills, emphasizing communication and improvement of management skills by using behavior modeling. For maximum benefit, it is recommended that learners first experience the two foundation modules, Essential Skills of Leadership and Essential Skills of Communicating, prior to taking this course. The audiences for this course are team leaders, supervisors, and first-line managers.

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Resolving Conflicts

Course Description

 

Resolving Conflicts is one of the courses included in Vital Learning Corporation's Supervision Series. It focuses on interpersonal skills, emphasizing communication and improvement of management skills by using behavior modeling. For maximum benefit, it is recommended that learners first experience the two foundation modules, Essential Skills of Leadership and Essential Skills of Communicating, prior to taking this course. The audiences for this course are team leaders, supervisors, and first-line managers.

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Developing Performance Goals and Standards

Course Description

 

Developing Performance Goals and Standards is one of the courses included in Vital Learning Corporation's Supervision Series. It focuses on interpersonal skills, emphasizing communication and improvement of management skills by using behavior modeling. For maximum benefit, it is recommended that learners first experience the two foundation modules, Essential Skills of Leadership and Essential Skills of Communicating, prior to taking this course. The audiences for this course are team leaders, supervisors, and first-line managers.

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Providing Feedback

Course Description

 

Providing Performance Feedback is one of the courses included in Vital Learning Corporation's Supervision Series. It focuses on interpersonal skills, emphasizing communication and improvement of management skills by using behavior modeling. For maximum benefit, it is recommended that learners first experience the two foundation modules, Essential Skills of Leadership and Essential Skills of Communicating, prior to taking this course. The audiences for this course are team leaders, supervisors, and first-line managers.

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Supporting Change

Course Description

 

Supporting Change is one of the courses included in Vital Learning Corporation's Supervision Series. It focuses on interpersonal skills, emphasizing communication and improvement of management skills by using behavior modeling. For maximum benefit, it is recommended that learners first experience the two foundation modules, Essential Skills of Leadership and Essential Skills of Communicating, prior to taking this course. The audiences for this course are team leaders, supervisors, and first-line managers.

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Effective Discipline

Course Description

 

Effective Discipline is one of the courses included in Vital Learning Corporation's Supervision Series. It focuses on interpersonal skills, emphasizing communication and improvement of management skills by using behavior modeling. For maximum benefit, it is recommended that learners first experience the two foundation modules, Essential Skills of Leadership and Essential Skills of Communicating, prior to taking this course. The audiences for this course are team leaders, supervisors, and first-line managers.

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Communicating Up

Course Description

 

Communicating Up is one of the courses included in Vital Learning Corporation's Supervision Series. It focuses on interpersonal skills, emphasizing communication and improvement of management skills by using behavior modeling. For maximum benefit, it is recommended that learners first experience the two foundation modules, Essential Skills of Leadership and Essential Skills of Communicating, prior to taking this course. The audiences for this course are team leaders, supervisors, and first-line managers.

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Motivating Team Members

Course Description

 

Motivating Team Members helps managers learn the four stages to influence a team member to perform a task, while creating a work environment that will motivate higher performance. Throughout the workshop managers and team leaders will participate in reading, discussion, assessments, diagnostics, small group exercises and rehearsal modeling with real life situations, and facilitator coaching. Managers leave the workshop with implementation tools, troubleshooting guides and additional resources to help them apply the skills they have learned on the job.

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Developing and Coaching Others – Team Leader

Course Description

 

Developing and Coaching Others educates managers to effectively and successfully develop and coach their team leaders to become better and more consistent performers. The program will help your managers learn the specifics of how they can effectively impact the learning process and coaching moments of their teams to make the difference.

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Talent Management

Hiring Winning Talent

Course Description

Successful hiring doesn't start with a job posting and end when a candidate has been selected. Successful hiring is a structured process that begins with a clear, well defined and justified definition of what capabilities a good candidate must have to be successful and it ends with ensuring the selected individual accepts the offer and joins the organization in a totally positive way. Hiring Winning Talent (HWT) provides the processes and tools required to master the art and science of identifying and winning great new employees - those that will perform in the top 20%.

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Productivity

Achieving Communication Effectiveness

Course Description

Course DescriptionAdministrative and support personnel will learn effective communication techniques thereby opening the door to dialogue, negotiation, and compromise. Participants will also be trained to function more productively through improved communication skills. More accomplished communicators will work well with others to get tasks done faster and with fewer mistakes. Support staff who are skilled communicators will be respected within the organization, because they understand instruction, get their thoughts across, influence others, and stimulate new ideas. As a result, organizational productivity will increase..

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Diversity Awareness

Course Description

This interactive online skill builder will assist in understanding, recognizing and appreciating that cultural diversity means being different from others and learning how to celebrate those differences once they are identified. The opportunity will be provided to learn and then do something about personal understandings of other cultures. This course will show how to interact with different kinds of people and recognize the benefits that multi-culturalism can bring to our lives. Diversity Awareness is a source of enrichment which can bring a wealth of benefits to every organization.

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Professionalism in the Office

Course Description

Professionalism in the Office is designed to teach the skills needed to be more professional on the job. This self-study will emphasize the positive results when an employee possesses courtesy, work organization, time management skills, effective interpersonal communication skills, knowledge of the organizational culture, and flexibility for change. This course gives the opportunity to assess personal performance, participate in learning experiences not available in the day-to-day work environment, and define and evaluate personal goals/objectives related to career growth.

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Sales Training

Making Customer Recommendations

Course Description

The recommendation begins where the discovery leaves off—with a clear consensus about the customer objectives. Representatives are not selling products and services, they're selling "solutions" that can help the customer reach his or her objectives. The final "confirming question" to the customer in which the representative and the customer agree that they have understood the customers' objectives correctly is the foundation for their recommendation. In this course, your representatives will learn the four-step recommendation process which is an essential part of customer interactions.

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The Incoming Sales Call

Course Description

The relationship representatives establish in the first few seconds of the customer's call will dictate their chances of success. The first words out of their mouths are the most important part of the whole customer interaction. In the first few seconds, they'll establish whether they and the organization they work for are professional and responsive to their customers, or not. Representatives want to provide the customer with service, but they also want to look for opportunities to provide products or services to the customer. In this course they will learn what they can do to help make sure the conversation and the relationship with the customer get off to a positive start. They will also learn how they can make the transition from taking an order or providing a service to a sales conversation.

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Customer Service

Dealing with Difficult Customer Situations

Course Description

Customer service representatives are provided techniques for dealing with difficult customer situations. Their role as customer service representatives offers many rewards and satisfactions. But there are many frustrations inherent in the job. During this training, they will learn the general guidelines for dealing with difficult customers in such situations: calming and focusing, and then practicing what they have learned.

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Delivering Customer Focused Service

Course Description

 

Learners analyze the skills and strategies they use every day in their jobs to identify the techniques that they do very well and to develop ways for them to do their job better. During this training, participants will learn guidelines for delivering customer focused service, including understanding their role as a professional; the essential skills of communication: listening, questioning, verifying, explaining; and a four-step customer service model.

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STAR Service

Course Description

 

STAR Service is a new and powerful course designed to address the opportunity to improve customer experiences. Your service employees will learn the process and skills they need to provide customers with Positive Memorable Experiences. The clear, practical, four-step STAR Service Process™, coupled with the communication skills taught in the workshop, help your employees not only to transform negative and neutral customer experiences to positive and memorable transactions but also to reaffirm and enhance long-term relationships, the foundation of business success.

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Leveraging Our Consulting Expertise

October 14, 2015
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Overview

H-C-H helps clients to identify, assess and resolve challenges in the workplace that impede positive performance, operating excellence and bottom-results. Listed below are our consulting services:

Continuous Improvement Process

We conduct a diagnostic assessment of the organization’s culture, procedures, processes, systems and workflows. This review consists of a systematic approach to identify areas that need improvement. We then recommend and develop appropriate solutions.

 

Diversity & Inclusion

We assist organizations with conducting diversity & inclusion assessments, developing diversity & inclusion plans and implementing diversity & inclusion initiatives. In addition, our company helps organizations focus on the human and business factors associated with diversity & inclusion. We concentrate on the following key component of diversity & inclusion:

 

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Human Resources (HR)

For organizations that need additional staff in their HR departments, we act as an extension of existing staff—working on special assignments and projects. Organizations that do not have an HR department or HR professionals on staff hire us to handle their HR functions. We specialize in Employee Relations, Employee Engagement, Talent Management and other similar HR functions.

 

Organizational Development

We help organizations plan for change; manage the change; assess the impact of the change; address the human factors associated with the change curve; and maintain stability, productivity and growth during and after the change process.

 

Performance Management

We provide clients with a systematic approach to managing human performance and aligning performance and behaviors with organizational expectations and strategies.

 

Strategic Management & Planning

We facilitate a structured approached for clients to follow during the development of their strategic plan and the implementation of their strategy.

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